Setup and training
Getting up and running
Getting going is a straightforward process and we’ll give you as much support as you need.
We understand the many different processes that exist in schools, particularly with administration and finance, IT and MIS systems.
Our expertise lies in successfully developing, integrating, managing and supporting online payment systems in primary, secondary and independent schools, as well as for groups of schools via local authorities.
Our experienced customer support services team is here to help you set up, get trained and start promoting the benefits of using ParentPay.
Your dedicated implementation adviser will be aware of the concerns, issues and questions that are likely to be raised by schools, parents and all stakeholders
You’ll receive a launch pack that includes:
- A step-by-step guide for parents
- Promotional and launch letter templates
- PowerPoint presentations and virtual tour for parents’ evenings
- Promotional posters and banners (there may be an additional cost involved).
Computer-based training is tailored to your exact needs and delivered in modules so they fit around your other commitments
In this way, you can work through each section at your own pace – and repeat them as many times as you need. The training videos we provide are dependent on your requirements, but broadly, the modules cover:
- Initial implementation
- Pupil uploads (depending on the MIS your school uses)
- The core functions of ParentPay including payments and communication
- Additional functions
- Banking and reconciliation
We can also deliver further training on-site if required, for example, on specific areas of the product or for intermediate and advanced use. However, this will incur an additional cost.
‘Train the Trainer’ programmes
If your local authority would prefer to deliver its own training programme to individual schools, we can provide ‘Train the Trainer’ tuition. Ask your Project Manager about setting this up.