Our initial advice is to check the ‘Balances available to refund report’, please note this is a live value upon view which changes in line with payments completing the banking process, therefore we cannot guarantee that the value will not change between now and the point in which the funds are assigned to your account.
To view the balances you have available to make refunds, please go to:
If you are not due to receive payments from payers on School Gateway for the bank account required in the near future and you have insufficient funds to refund against in Schoolcomms you may wish to refund monies paid by cash or cheque and record a manual transaction in Schoolcomms.
Providing the total amount you wish to refund exceeds £500 it is possible to make a BACS payment to Schoolcomms.
To submit a BACS payment request please complete the refund advice form.